Please make sure the following locations are excluded from any form of scanning from Antivirus:


  • C:\Program Files\Renato\senso.cloud\SensoClient.exe
  • C:\Program Files\Renato\senso.cloud\SensoService.exe
  • C:\Program Files\Renato\senso.cloud\SensoState.exe
  • C:\Program Files\Renato\senso.cloud\SensoLaunch.exe
  • C:\Program Files\Renato\senso.cloud\SensoUpdate.exe 
  • C:\Program Files\Renato\senso.cloud\Modules\9144ce3c-eb4f-47d4-ac19-ea36071bdc64\aadg.exe
  • C:\Program Files\Renato\senso.cloud\Modules\9144ce3c-eb4f-47d4-ac19-ea36071bdc64_13baa309534b35086ee4416bb22cb2dfd0e9463d32f0e583ce0844db7d9bb826\aadg.exe


If you use Fast User Switching or you use Windows Servers with AV installed, you may also need to consider adding the following folders


  • C:\Program Files\Renato\senso.cloud\Modules\9144ce3c-eb4f-47d4-ac19-ea36071bdc64_13baa309534b35086ee4416bb22cb2dfd0e9463d32f0e583ce0844db7d9bb826_1\aadg.exe
  • C:\Program Files\Renato\senso.cloud\Modules\9144ce3c-eb4f-47d4-ac19-ea36071bdc64_13baa309534b35086ee4416bb22cb2dfd0e9463d32f0e583ce0844db7d9bb826_2\aadg.exe
  • C:\Program Files\Renato\senso.cloud\Modules\9144ce3c-eb4f-47d4-ac19-ea36071bdc64_13baa309534b35086ee4416bb22cb2dfd0e9463d32f0e583ce0844db7d9bb826_3\aadg.exe

If your Anti-virus also does Web Scanning, please exclude the following domains:
 

- senso.cloud

- service.signalr.net

- blob.core.windows.net
 

Please find links below to exclude Senso in Sophos and Bitdefender:
 

Bitdefender:
https://www.bitdefender.com/support/managing-antimalware-exclusions-in-gravityzone-2375.html 


Sophos:

https://docs.sophos.com/central/Partner/help/en-us/central/Partner/tasks/ScanningExclusions.html