The "My Computer" option allows users to share their screen through the broadcast module without needing to select their device in the list view.
There are a few reasons as to why this option may not appear correctly. This article should cover all of them.
First, check if the device is showing as online in the portal. The device needs to be connected for the broadcast to run and to share the broadcaster's screen. Confirm the following:
- Is the Senso client installed on the device?
- Is the Senso service running? Check if senso.cloud.service is showing as "Running" within services.
- Is it appearing as online in the portal? If the client is installed but the device appears offline or not visible in the portal, follow this article for further troubleshooting.
Next, verify if the Senso WFP is running on the devices. The WFP allows the Senso client to conduct HTTPS inspection on the device's traffic. If the WFP is disabled, the client cannot identify itself to the portal, and the "My Computer" option will not be visible as the portal won't recognize which device should be sending the broadcast. Use the following command in CMD to check if the Senso WFP is running:
sc query sensowfp
If the WFP has been stopped you will see the below:
If the WFP is running you will see the below:
If you have confirmed the above and the options are still not displayed, the next step is to check the proxy settings on the device. This is the most common cause for the "My Computer" option not appearing as we require our SSL cert to be applied to our portal.
To resolve this, you need to bypass the proxy for our URLs. Please see the bypass instructions below:
NE servers:
portal.senso.cloud
ne-!REPLACEME!.service.signalr.net
UKS servers:
portal.senso.cloud
uks-!REPLACEME!.senso.cloud
uks-!REPLACEME!.service.signalr.net
SCUS servers:
portal.senso.cloud
scus-!REPLACEME!.senso.cloud
scus-!REPLACEME!.service.signalr.net
Replace bold text with your server - example ne-1.senso.cloud. You can verify your server by the URL used to accessed your portal. The below example would be ne-1.senso.cloud and ne-1.service.signalr.net.
You can set this to bypass the proxy locally on the device as a test if you have a manual proxy setup through the settings on the device. Settings > Network & Internet > Proxy.
If you are still encountering issues after following all the steps above, please contact our support team for further assistance and a detailed review of your case.