Troubleshooting

Test Connection
To help resolve issues with connections from your portal there is a Test connection feature that gives you information about what could be the issue and als...
Tue, 8 Jun, 2021 at 3:14 PM
WebRTC ICE URLs for Chromebooks via Google Admin Console
If portal users are having issues with seeing thumbnails of student devices in the Senso portal from a Chromebook device.  Only needs to be applied to OU...
Tue, 8 Jun, 2021 at 4:47 PM
Recommendations for Exclusions for Online State Testing
*This article is intended to give our recommendations for known items to exclude in Logging and Blocking policies to help with Senso interfering with any St...
Thu, 7 Apr, 2022 at 5:13 PM
Sophos Core Agent 2022.x and Senso.Cloud Windows Agent
This is now resolved. To revert the WFP being disabled plesase see the script in GREEN at the bottom of this article. There have been reports from customer...
Thu, 9 Mar, 2023 at 1:50 PM
Manifest V3 Changes from Google
"Manifest V3" signifies an impending transition introduced by Google aimed at enhancing extension security, privacy, and performance within the...
Thu, 28 Mar, 2024 at 3:23 PM