*access to these options depends upon role created and assigned to technicians*

Log into Admin portal of Senso.cloud 

Choose Service desk, then Analytics 

A dashboard overview of tickets will appear,  it allows users to analyze their service desk data at a single glance, seeing stats on the status of their tickets and average response times. 

Options:

Created, Resolved, Closed, AVG time to Resolve. Time options to filter information are available