Service Desk
*Start with this article to begin the process of setting up Service Desk.* Log in to the Admin center of your Senso.cloud account Click on Service D...
Wed, 23 Jun, 2021 at 4:47 PM
*Role Manager Article should be referenced before adding Technicians* Log into the admin center of your Senso portal Select Service Desk, then choos...
Wed, 23 Jun, 2021 at 9:33 PM
General settings for options for what the end user will be able to see and choose for submitting tickets. Log into the Admin center of Senso.cloud porta...
Wed, 23 Jun, 2021 at 7:34 PM
*access to these options depends upon role created and assigned to technicians* Log into Admin portal of Senso.cloud Choose Service desk, then Anal...
Wed, 23 Jun, 2021 at 4:48 PM
There are two different options for viewing support tickets; One for users and one for technicians. Users: As a Senso portal user, if the role/user...
Wed, 23 Jun, 2021 at 7:51 PM
To create and submit a support ticket to IT team: Click the Service Desk Icon in the top of Senso portal The Senso service desk screen will appea...
Wed, 23 Jun, 2021 at 8:00 PM
Initiate a live chat or remote into devices to take control from within a ticket: The live chat/remote control functionality allows technicians to start...
Wed, 23 Jun, 2021 at 8:04 PM
Customizable options for filtering and viewing tickets for technicians. Queues: are configured to sort issues into categories for an organizatio...
Wed, 23 Jun, 2021 at 9:21 PM
Deleted Tickets When a user deletes a ticket from the main service desk ticketing system, the ticket is then archived into Deleted Tickets. From he...
Wed, 23 Jun, 2021 at 9:42 PM
Support Channels Email This functionality allows users to create a custom email domain, assign it to a queue and any emails forwarded to that e...
Wed, 23 Jun, 2021 at 9:56 PM